Return Policy

Last Updated: June 14, 2026

At The Marketplace, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may return eligible items within 7 days of the delivery date.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging whenever possible.
• The item must include any accessories, manuals, tags, or promotional items that came with it.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items cannot be returned:

• Personal care products that have been opened or used
• Health and beauty products with broken seals
• Perishable goods
• Gift cards
• Clearance, final sale, or marked non-returnable items
• Customized or personalized products

Return Process

To start a return, please contact us at:

Email: g869181@gmail.com

Please include:

• Your order number
• Your name
• The item(s) you wish to return
• The reason for the return

Once your return request is approved, we will provide instructions for returning the item.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used during purchase. Depending on your financial institution, refunds may take several business days to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include photographs of the item and packaging so we can resolve the issue promptly.

Shipping Costs

• Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently exchange items only for the same item if it arrives damaged or defective and replacement inventory is available.

Contact Us

If you have questions about this Return Policy, please contact us at:

The Marketplace
Email: g869181@gmail.com

Thank you for shopping with us. We appreciate your business and look forward to serving you again.